RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS POLICY
Crafted Sleep Return, Refunds, Exchanges and Cancellation
Policy Effective Date: January 21st 2022
You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products. If you have opened your mattress already you must wait 30 days to make a return. If it has shipped and is unable to be rerouted, the return shipping will be paid by the customer.
Refunds will be issued in the form of the original payment. If you purchased a product using an discount code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.
Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.
Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping.
If you wish to return any products you purchased from us, please contact Customer Service by emailing firstname.lastname@example.org. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of (i) any offer code or other discounts, (ii) any included promotional products, (iii) fees for shipping, and/or (iv) fees for White Glove Services.